Support
If you have IT related problems and you need help, we would appreciate if you take a look at our web sites first before you call us or write an email.
- In our guides you can find essential configurations.
- For more specific issues please consult our FAQ. If you can't find a solution in our FAQ you can send us a message (Request)
- If you got questions regarding procurement of hardware/software, please consult your masteruser. Masteruser are responsible i.a. for coordinating procurement between the respective working group and CEN-IT
Topics we don't support
- issues with Macs
- other services are mentioned in the following table
| Service | Contact |
| @uni-hamburg.de email address | RRZ ServiceLine |
| Mailinglists | RRZ ServiceLine |
| DKRZ HPC Mistral | |
| Telefon Hamburg University |